KPI – Key Performance Indicators
KPIs are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress toward strategic goals, but often success is simply the repeated achievement of some level of operational goal (for example, zero defects, 10/10 customer satisfaction, etc.). Accordingly, choosing the right KPIs is reliant upon having a good understanding of what is important to the organization.
These assessments often lead to the identification of potential improvements; and as a consequence, performance indicators are routinely associated with ‘performance improvement’ initiatives. A very common way for choosing KPIs is to apply a management framework such as the balanced scorecard.
- Understanding the concepts of metrics
- Knowledge, skill and attitude are still essential for measuring results
- Leading in a high performance work environment
- Bridging greater cooperation hence increasing productivity through human relation with subordinates and superiors
- Avoiding gut and personalized feelings in appraising and evaluating staff
- The metrics used in appraising staff in organization
- The balance scorecard and KPI method approach
- Handling conflicts in evaluation and appraisal
We have individual (private class one on one), group classes, morning, afternoon and evening sessions. Every day classes available. You may inquire through any of our training coordinator, plan ahead and start your career with us.
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- Introduce Performance Metrics Concepts
- Overview Balance Scorecard Process
- How Balance Scorecard/KPI Works
- Potential Of KPI Foundation Strategy Focused Organization
- Tips Of Building Financial Objectives/Internal/Financial
- Financial Perceptive, Customer Internal, Internal, Learning Process
- Basic Terminology
- Balance Score Card as comparison with Other appraisal system
- Strategy of KPI in performance Mgt
- Tips for achieving internal objectives
- Financial Perspective
- Customer Perspective
- Internal Business – Process Perspective
- Linking Balance Scorecard Measures to your strategy
- Achieving Strategic Measures From Top to Bottom
- Measuring Metrics in Balance Scorecard
- Generating Smart Tools in Measuring Performance
- Targets, Resource Allocation and Budgets
- Inventory, Map Prioritize & Initiatives
- Feedback and the Strategic Learning Process
- Implementing a KPI Management Program
Certification Issued By:
Leadership Management Global Organization- LMGO Switzerland
The Leadership and Management Global Organization (LMGO ®) is a global provider of leadership development and management research.
Knowledge of Human Development Authority – KHDA Dubai Government, UAE
The Knowledge and Human Development Authority (KHDA) is responsible for the growth, direction and quality of private education and learning in Dubai.
Membership Issued By:
High Authority Council for Arab Managers (HACAM) Egypt
High Authority Council for Arab Managers (HACAM) HACAM believes that this certificate will be a valuable resource for professionals within the Arab world in order to understand how these and other processes for organizational improvement are interrelated. HACAM provides training program in the Middle East and targets Managers of quality-focused organizations/industries, professionals aiming to increase their effectiveness/ productivity and anyone interested in the field of quality.
